Thank you for your interest in the AWA KOYORI Series. On this page, you will find a list of frequently asked questions and answers. Please take a look at the product specifications, handling, shipping, and other information for your reference before and after your purchase.
Online purchase is available at affiliated sales sites (please refer to each product page for details).
If you have any other questions, please feel free to contact us through our contact page.
To maintain the beauty of your piece, gently remove dust using a soft, dry cloth or a feather duster.
Do not use water or cleaning detergents, as moisture may alter the texture of the washi paper.
Please handle with care—sharp objects may cause tears or damage. Avoid direct sunlight and humid environments.
If light dirt appears on the surface, gently brush it off with a soft, dry cloth or feather duster. Do not rub strongly, and refrain from using water or any cleaning agents, as these may cause deformation or discoloration of the paper. For significant damage or stains, please contact us for assistance.
Store in a well-ventilated place with little humidity. Avoid direct sunlight and high temperatures, and wrap the product lightly in a cloth or non-woven fabric to keep it dust-free.
Washi is a delicate material, and fragrances and chemicals may cause discoloration or alteration. Please refrain from spraying directly on the paper and keep a distance when using it throughout the space.
Product information can be viewed on this website. Actual purchase is available at affiliated online stores. Please refer to the links from each product page to the corresponding sales site.
All product sizes are given in “millimeters (mm)” for the convenience of international users.
In principle, we do not accept cancellations or changes after production has begun.
We participate in exhibitions and events on an irregular basis. Please check our News page for the latest information.
If you have any questions not answered above or would like more information, please feel free to contact us through our contact page.